• Items can be returned within 7 days of delivery for an exchange (Australian customers only, and only if stock is available), store credit, or full refund
• All customers are required to pay for their return shipping costs - We recommend using a tracked method of postage.
• Items must be received in original condition - unworn, unwashed and all tags still attached.
• We strive to process your return within 2 business days of receiving it at our warehouse.
• We will send you an email with the details of your processed return.
• Please email hello@oldflamelabel.com if you believe your product is damaged or faulty, we will treat this return as a high priority.
• Old Flame Label reserves the right to decline a return if it is outside of the returns window (7 days after delivery), or if the item is not in its original condition (if it’s worn, washed, or tags removed).
• If a return is declined (or does not meet out returns policy) the product/s will be automatically returned to the address of the original order. The sender will be charged another returned shipping fee.
• All Sale items are final, and cannot be returned unless they are faulty.

EXCHANGES

• Exchanges available for Australian based customers only.
• Customers are required to pay for their return shipping costs.
• Some of our styles are limited release, so we cannot guarantee that we will have your requested size or colour available for an exchange.
• Any exchanges requested that we do not have in stock will be automatically issued as a store credit.
• We only offer exchanges for the same product (size or colour). If you wish to exchange for a different product, please request a store credit and use this to place a new order.

REFUNDS

• Refunds are offered on all orders, except sale items.
• We will deduct a $10 handling fee.
• Customers are required to pay for their return shipping costs.
• All refunds are processed back to the original payment method used to purchase.
• Please allow up to 5 business days for the refund to reflect on your credit card statement. This varies depending on the payment method used to purchase.

STORE CREDIT

• Store credit is valid for 12 months from date of issue.
• You will be emailed a unique code to apply at checkout.

REFUNDS WITH AFTERPAY

• You have the option to return one or all of your items for a refund with an AfterPay purchase.
• We will deduct a $10 handling fee when you have purchased using AfterPay. Therefore you will still have to pay $10 with AfterPay.
• If you return your items before your first AfterPay payment, these amounts will be removed from your AfterPay plan.
• If you have already made an AfterPay payment, this payment will be refunded and the rest of the payments removed from your plan.
• If you have purchased multiple items, and only with to return one or more, we can remove particular items from your AfterPay plan.

INTERNATIONAL RETURNS

• Duties, taxes and VAT are not refunded on international returns.
• International customers are required to pay for their return shipping costs.We recommend using a tracked method of postage)
• Exchanges are not available for international orders, however you can apply for a store credit and use this to begin a new order.