• Items can be returned within 14 days of delivery for an exchange (Australian customers only, and only if stock is available), store credit, or full refund
All customers are required to pay for their return shipping costs - We recommend using a tracked method of postage.
• Items must be received in original condition - unworn, unwashed and all tags still attached.
• We strive to process your return within 2 business days of receiving it at our warehouse.
• We will send you an email with the details of your processed return.
• Please email hello@oldflamelabel.com if you believe your product is damaged or faulty, we will treat this return as a high priority.
• Old Flame Label reserves the right to decline a return if it is outside of the returns window (14 days after delivery), or if the item is not in its original condition (if it’s worn, washed, or tags removed).
• If a return is declined (or does not meet out returns policy) the product/s will be automatically returned to the address of the original order. The sender will be charged another returned shipping fee.
• All Sale items are final, and cannot be returned unless they are faulty.

EXCHANGES

• Exchanges available for Australian based customers only.
• Customers are required to pay for their return shipping costs.
• Some of our styles are limited release, so we cannot guarantee that we will have your requested size or colour available for an exchange.
• Any exchanges requested that we do not have in stock will be automatically issued as a store credit.
• We only offer exchanges for the same product (size or colour). If you wish to exchange for a different product, please request a store credit and use this to place a new order.

REFUNDS

• Refunds are offered on all orders, except sale items.
• We will deduct a $10 handling fee.
• Customers are required to pay for their return shipping costs.
• All refunds are processed back to the original payment method used to purchase.
• Please allow up to 5 business days for the refund to reflect on your credit card statement. This varies depending on the payment method used to purchase.

STORE CREDIT

• Store credit is valid for 12 months from date of issue.
• You will be emailed a unique code to apply at checkout.

REFUNDS WITH AFTERPAY

• You have the option to return one or all of your items for a refund with an AfterPay purchase.
• We will deduct a $10 handling fee when you have purchased using AfterPay. Therefore you will still have to pay $10 with AfterPay.
• If you return your items before your first AfterPay payment, these amounts will be removed from your AfterPay plan.
• If you have already made an AfterPay payment, this payment will be refunded and the rest of the payments removed from your plan.
• If you have purchased multiple items, and only with to return one or more, we can remove particular items from your AfterPay plan.

INTERNATIONAL RETURNS

• Duties, taxes and VAT are not refunded on international returns.
• International customers are required to pay for their return shipping costs.We recommend using a tracked method of postage)
• Exchanges are not available for international orders, however you can apply for a store credit and use this to begin a new order.